Local Government and Politics, News

Revere 311 is serving the city

REVERE — In its first year, the Revere 311 constituent services program has led to the repair of more than 600 potholes, almost 400 signs, and the clearing of 90 catch basins.

Revere 311 has answered more than 27,000 calls and worked with city departments to respond to nearly 7,000 requests for service, said Mayor Brian Arrigo.

“The people of Revere deserve the very best service from their city government,” Arrigo said in a statement. “We’re using Revere 311 to learn about and respond to our residents’ needs and operate the city more efficiently.”

The program was partly funded with a $54,000 grant from the Community Compact IT Grant Program, a competitive state program focused on driving innovation and transformation at the local level through investments in technology.

The city signed a community compact with the Baker-Polito administration in 2015.

Revere 311 was intended to help residents report an issue without having to navigate the departments and networks of City Hall.

“In just our first year of implementation, we’re already using data to inform better policy and make changes that have a real impact on everyday quality of life for our people,” Arrigo said.

In addition to answering resident questions, Revere 311 works closely with most city departments — especially the Department of Public Works and the Inspectional Services Department — to ensure resident requests are submitted, tracked, and resolved as quickly as possible.

Inspectional services alone responded to more than 1,600 resident requests.

The program has also created three new jobs for Revere residents. Staff at Revere 311 speak English, Spanish and Haitian Creole and answer about 500 calls per week, said Arrigo.

The highest volume of calls came with severe weather in January, when residents sought information about school closings and parking restrictions, and submitted requests for plowing and clearing of down trees, said Arrigo.

Residents can dial 311 or download the Revere 311 mobile app to report issues including potholes, missed trash pickups, and faded street signs, as well as get answers to hundreds of frequently asked questions. They can also make service requests and look up issues via the “Knowledge Base” at www.revere.org/311.

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